🔔 Orbit's apps include Ultimate Special Offers, B2B Wholesale Hub, Pixelpop, Pixelpop for BigCommerce, and Alliance Pro.
First, consider self-service options, then gather necessary details and add your details to a new support request to connect with an Orbit support agent.
Live chat is available for Ultimate Special Offers and B2B Wholesale Hub between 10 AM and 5 PM EST.
Consider self-service options
Our Help Center is improved every day to feature more robust guides and resources for merchants.
Please consider these app-specific help articles while submitting a request for support.
Pixelpop guides
Pixelpop guides
Gather necessary details
Support teams can work more quickly when the request includes key information and access details.
Aim to include as many keywords in your message body as possible, as well as the store URL, storefront password, app and theme, and Shopify Partners Collab access information.
Store URL
Store URL
Include a link to your store’s myshopify URL. If the support request is about a particular page (product, static, etc.), include a link to that page URL. For example, https://example-shop.myshopify.com/ or https://example-shop.myshopify.com/blogs/news/your-latest-greatest-post.
Storefront password
Storefront password
If your store is password-protected, provide the preview Password found in Online Store > Preferences > Password protection. Do not provide agents with your admin password.
App and theme
App and theme
Include the name of the app of concern, as well as the theme that is being used with the app. For example, "I’m using Ultimate Special Offers with my Grid theme."
If the theme is unpublished (draft theme), provide a preview link by going to the theme in the Online Store > Actions > Preview > In the preview bar, select Share preview.
Shopify Partners Collab access
Shopify Partners Collab access
A common way for support teams to access a storefront is through Shopify Partners collab requests. If Orbit has access to your store already, it is helpful to notify support beforehand in case access is requested. Click here to learn more about Shopify Partners collab requests.