These troubleshooting tips are only intended for stores that installed B2B Wholesale Hub on or after February 5, 2026. If you installed the app before February 5, 2026, use the theme integrations guide.
Check that products are in targeted collections
For Wholesale Hub to discount a product, it must be in at least one collection targeted by the tag you're using.
If some products are showing discounts and a particular product is not, check to make sure that the product is in a collection that is targeted by your tag's discount rule.
Next check your discount to see what collections it currently targets:
Products that are found in those listed collections will be eligible for the discount you are reviewing.
If you want the wholesale discount to apply for all products in your shop you can select the ‘All products’ option instead of choosing specific collections:
Products are available on the Online Store
B2B Wholesale Hub discounts will not display on products that are not available on your Online Store sales channel.
💡 Stock levels can also affect availability - If a product is out of stock and you have not set it to sell when out of stock, Shopify may mark it as unavailable.
Check the tags on customer accounts
Each customer account can support one discount tag at a time. In most cases, each customer should have one discount tag at a time. Multiple discount tags can prevent discounts from applying as expected. This will cause neither discount to work.
For example: You've made a "VIP" and "Wholesale" tag in the app for two different discounts. Make sure that both tags are not added to the same customer account. If you want a customer to have access to a combination of those price tiers, make a new tag for that customer.
Confirm you are logged in as a tagged customer
To see discounts on the storefront, log in using a customer account that has the correct discount tag.