At times, our support agents will need to access your Shopify admin in order to provide support. Shopify Collaborator Access Requests allow this access. It's similar to Staff Accounts, but it doesn't contribute towards your staff account limit set by your Shopify plan.
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These requests can be removed at any point and require approval by the store owner.
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For a detailed guide on accepting collaborator requests, please see How to Accept Shopify Collaborator Access Requests

Agents need access to the areas of the admin related to the issue at hand. Often, agents will request full permissions to avoid access issues, which could delay the resolution.
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Full permissions can be limited before accepting a request, however, more permissions may be requested if an agent is unable to access a relevant area of your store.
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If you have enabled the four-digit security code, please share this with your support agent(s). When activated, the store cannot be accessed until this code is provided.

Use the Edit link in the top-right when reviewing the request.
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After accepting the request, permissions can also be adjusted at any point through the Account settings.
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It's up to you, really! There are benefits to keeping this access active. For instance, if a new issue arises in the future, removing the access would require a repeated step of requesting and accepting access.
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Agents will only use the access when merchants require assistance with their Orbit product.
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No, providing login information is discouraged due to potential security threats. Our agents are trustworthy with this information, but breaches from a 3rd-party are always possible and so communicating key login information via email is not advised.