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Why isn't my popup showing?

Written by Emily

Domain name change

One common cause for this error is switching your primary store domain to a custom domain: for example, from store.myshopify.com or store.mybigcommerce.com to store.com.
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When this occurs, our servers don't automatically detect that you’ve changed your domain. Contact our support team for assistance.
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Dismissing the popup

If you dismiss the popup, it will temporarily disappear. To view the popup again, open up your site in an incognito window.
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Browsing in an incognito window disables any past history or cookies, allowing you to view your website from the perspective of a first-time visitor. How you open an incognito/private browsing window depends on the browser you're using, but here are some common methods:

  • In Chrome, go to File and select New Incognito Window.

  • In Safari, go to File and select New Private Window.

  • In Firefox, go to File and select New Private Window.

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